You know how critical it is to protect guest and employee Personally Identifiable Information - PII. You also know you can’t accomplish this unless your entire team understands their roles &...
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Integrity & Manners in Today’s Business Environment
Is there still room in this day and age for manners and integrity? What are we doing to ensure the next generation has what it takes to keep faith with your...
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A sample social media policy for hotels
We had such a huge response to our 2 recent articles about staff social media involvement, this week's contributor, Daniel Edward Craig, provides concrete details on drafting and implementing a Social Media...
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Making Magic with Technology
With the proliferation in distribution channels that can complicate managing our strategy, technology seems like the obvious answer. But how do we make the right decision? Tim Unwin, EVP of...
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Hotel Staff as Brand Ambassadors – How to Do it Right
Last week, Bob Braun discussed the legal challenges of staff using social media. This week, Marlene Oliver reviews the right way to get them involved and become an asset to your...
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