It’s no secret that hotels, resorts and all kinds of lodging properties around the globe rely heavily on hospitality technology systems for so many functions within our environments. Some are interconnected with the outside world as a source of reservations and inquiry (think Websites, GDSs, OTAs and others), and others help us manage our day-today operations.
One of the areas HeR specializes in is to ensure that you are navigating this ever-evolving landscape to bring you the ideal solutions for your operation, property or chain.
We offer a variety of services to help you reach your goals, beginning with analysis of your current systems, right through to implementation of new ones.
Audit, Analysis of Use of the Above
Planning, Strategy, Implementation
Payment Processes and Overview
SOP Manuals -- Creation, Audit / Edit
Train the Trainer
Our audit and analysis services enable you to ensure that you are making the most use of your current technology. Sometimes a new system is not the right answer. It just may be that your team needs to better utilize all the functionality available in your current one. We are skilled at helping you identify any usage gaps or setting adjustments that can make your operation more efficient, which may include development of Standard Operating Procedures, training and/or SOP documentation.
If you do need a new system or combination of systems, HeR can help you in any or all phases of a replacement project. Our experienced team is also adept at managing all stages of RFP /RFI process as well as planning and implementation.