HeR designs and delivers highly targeted education programs in a variety of formats. Our online courses, on-site training sessions and workshops as well as our webinars focus on meeting the ever-evolving educational needs of the hospitality industry.
An array of courses designed by HeR’s hospitality industry experts are available as self-study programs online, featuring topics and modules that enable industry professionals to tailor learning to their individual needs.
Our team can deliver training programs onsite at your location, conference or workshop event on preeminent topics affecting the hospitality industry including Reservations Sales, Electronic Distribution, Revenue & Channel Management, and much more! As a convenient option, we can provide Train-the-Trainer sessions for your skilled in-house trainers to present courses to your team.
HeR is also pleased to customize our training programs and develop tailored sessions to meet each client’s specific training needs via:
- Seminars & Workshops
- Curriculum development
- In-house training sessions
- Online eLearning modules
- Train the trainer
- SOP Development
HeR’s electronic distribution courses cover vital, ever-evolving areas that every hotel owner, GM, sales manager, reservation manager, and revenue or channel manager need to know including: connectivity and transactions, content distribution, revenue and channel management, evolving payment methods around the world, electronic advertising and emerging distribution channels. Any and all of these are available “off the shelf” or can be can be customized and white labeled to reflect your specific way of doing business or the language your learner speaks.
SOP DOCUMENTATION AND SKILLS TRAINING
As procedures change and staff turnover requires a refresh of policies and procedures, it is ever a challenge to make sure everyone is familiar with the new requirements or systems. Let HeR help you develop the documentation of what needs to be done, by whom and how. Custom training programs to accompany these SOP documents can include hands-on seminars or eLearning modules with interactive “see & do” techniques.
BUILDING EFFECTIVE VIRTUAL TEAMS
Do you manage your virtual teams the same way as your in-house team members? If so, you are not alone. Developing effective team dynamics when all or part of the team are not located in the same office can be a challenge. The frustrations and turnover of remote workers is not inevitable. HeR helps teams and management learn how to work differently, keep everyone engaged and feeling valued, resulting in the group behaving as a real team, despite the distances, and improving performance and results.
Our programs are uniquely designed to increase your team’s communication, cooperation and productivity. Developing the skills needed in multi-generational team environments results in maximizing efficiency and output. Our programs, including building effective virtual teams, mentorship, conducting efficient meetings and talent management, help you make the most of your most valuable assets.
Hotel and travel operations are increasingly complex. Guests expect more, while budgets remain tight. The right staff training can make the team more efficient, more effective, and more attentive to guest needs. Training options can include:
- Reservations sales and service
- Sales skills
- Building effective virtual teams
- Guest service
- Quality standards and control
Have our hospitality industry experts create a customized training program tailored to the continuing education needs of your company or lodging property. We are available to conduct training sessions at your location or develop a presentation or workshop for a conference setting with focus on the topics ideally suited for your hospitality or travel business.